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Health Services Assistant I/II - Bilingual

General Recruitment Information Benefits Supplemental Questions
Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list.
The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements.
The County is an Equal Opportunity-Affirmative Action Employer. Veteran's Preference.
To apply for County examinations - All applications for County examinations must be submitted through the County's online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes. All relevant experience must be included on the application to be considered ? resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details.
Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County's pre-employment medical review program before they may be appointed to the County position.
Training and Experience:
HEALTH SERVICES ASSISTANT I
Training and Experience:
One (1) year of clerical support work experience in health, employment/training or social services program.
Special Requirements:
Possession of, or ability to obtain, an appropriate valid California Driver's License.
Certain positions function primarily as interpreters, the incumbents in these positions must be bilingual.
HEALTH SERVICES ASSISTANT II
Training and Experience:
One (1) year of clerical support work experience in health, employment/training or social services program comparable to a Health Services Assistant I with Lake County.
Special Requirements:
Possession of, or ability to obtain, an appropriate valid California Driver's License.
Certain positions function primarily as interpreters, the incumbents in these positions must be bilingual.
Full Job Description:
HEALTH SERVICES ASSISTANT I
DEFINITION
Under general supervision, to learn to perform a variety of paraprofessional and office support duties for a variety of clinical health and education/referral programs; to enter data into a variety of software systems; to update and maintain specialized health records; to learn to provide direct client support services; assist with operation of the clinics; determine client eligibility for Medi-Cal; collect and record clinic fees; and to do related work as required.
DISTINGUISHING CHARACTERISTICS
This is the entry/trainee level in the Health Services Assistant class series. Incumbents in this classification are expected to perform work under close supervision and receive training to gain knowledge of Health Programs, the various clinics and Communicable Disease Case Management. When a Health Services Assistant I incumbent becomes familiar with the Department and demonstrates good sustained work performance, they may be promoted to the Health Services Assistant II level. This class is distinguished from the Office Assistant class series in that Health Assistants provide both office support and direct client services.
REPORTS TO
Office Assistant III, Public Health Nurse III, Public Health Nurse IV, Nursing Director.
CLASSIFICATIONS SUPERVISED
None
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES (The following is used as a partial description and is not restrictive as to duties required.)
Learns to provide clerical and administrative support in a variety of health programs; performs office support assignments; provides follow-up on client's appointment, such as immunizations reminders and vision referrals; assists clients with obtaining services; serves as an advocate for clients to access resources; maintains a variety of program, financial and statistical records; processes bills and other documents; posts information to program records; assists with preparation and inventory of educational materials, special presentations; assists with vision/hearing screening, clinics, and community outreach activities; assists with obtaining urine specimens and analysis; maintains patient appointment schedules; assists with the planning and organization of patient clinics; assists with the conduct of clinics, receiving patients and taking background information regarding medical /social histories and economic status; may answer the telephone, providing information, taking messages, and referring callers to other staff, as appropriate; may prepare monthly cash statements; determines basic client eligibility for program services by interviewing applicants; may teach various health classes; may plan and implement group activities/programs to meet special client needs, as directed; operates computer systems used in the County; organizes and enters data into various software, spreadsheets, and word processing programs; may create and develop forms, brochures, newsletters, and informational handouts; performs a variety of general office assistance assignments; teaches and demonstrates health practices to individuals and groups; helps keep exam rooms stocked.
TYPICAL PHYSICAL REQUIREMENTS
Sit and stand for extended periods; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 50 lbs.; corrected hearing and vision to normal range; verbal communication; use of medical equipment such as audiometer, blood pressure cuff, vision screener, and office equipment, including computer, telephone, calculator, copiers, and FAX.
TYPICAL WORKING CONDITIONS
Work is performed in clinic, office, community and home environments; exposure to communicable diseases and blood borne pathogens; continuous contact with other staff and the public.
DESIRABLE QUALIFICATIONS
Knowledge of:
Universal precautions against blood-borne disease.
Modern office practices, procedures and equipment.
Correct English usage and spelling.
Methods and practices of financial and statistical record keeping.
Maintenance of files and information retrieval systems.
Computerized methods used by the Department for maintaining and updating records.
Cell phone usage
Ability to:
Organization, procedures, and policies of the work unit to which assigned.
Learn to perform a wide scope of program and administrative support work.
Prioritize workload to meet established timelines and special requests.
Read and interpret information, regulations, and guidelines regarding assigned programs and services.
Provide direct client services, as assigned.
Analyze situations accurately and determine effective courses of action.
Exercise independent judgment in accordance with established procedures and policies.
Maintain confidentiality of materials and use discretion in sensitive situations.
Work with multiple time frames and deadlines.
Work on own initiative without close supervision.
Deal tactfully and courteously with the public and other staff when explaining the functions and policies of the work area where assigned.
Use a cell phone at off-site locations.
Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines.
Constantly demonstrate cooperative behavior with colleagues, supervisors, and customers/clients.
Training and Experience:
One (1) year of clerical support work experience in health, employment/training or social services program.
Special Requirements:
Possession of, or ability to obtain, an appropriate valid California Driver's License.
Certain positions function primarily as interpreters, the incumbents in these positions must be bilingual.
HEALTH SERVICES ASSISTANT II
DEFINITION
Under general supervision, to perform a variety of paraprofessional and office support duties for a variety of clinical health and education/referral programs; to enter data into a variety of software systems; to prepare update and maintain specialized health records; to provide direct client support services; assist with operation of the clinic, determine client eligibility for Medi-Cal, collect and record clinic fees; and to do related work as required.
DISTINGUISHING CHARACTERISTICS
This is the journey level in the Health Services Assistant class series. Incumbents perform a variety of support work and client support services in Health Programs, the various clinics, and Communicable Disease Case Management. This class is distinguished from the Office Assistant class series in that Health Assistants provide both office support and direct client services. It is distinguished from Health Services Assistant I by the performance of a broader range of duties on a broader basis.
REPORTS TO
Office Assistant III, Public Health Nurse III, Public Health Nurse IV, Nursing Director.
CLASSIFICATIONS SUPERVISED
None
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES (The following is used as a partial description and is not restrictive as to duties required.)
Provides clerical and administrative support in a variety of health programs; performs office support assignments; provides follow-up on client's appointment, such as immunizations reminders and vision referrals; assists clients in obtaining services and advocates for clients to access resources; maintains a variety of program, financial and statistical records; processes bills and other documents; posts information to program records; assists with preparation and inventory of educational materials, special presentations; assists with vision/hearing screening, clinics, and community outreach activities; assists in obtaining urine specimens and analysis; maintains patient appointment schedules; assists with the planning and organization of patient clinics; assists with the conduct of clinics, receiving patients and taking background information regarding medical /social histories and economic status; may answer the telephone, providing information, taking messages, and referring callers to other staff as appropriate; may prepare monthly cash statements; determines basic client eligibility for program services by interviewing applicants; may teach various health classes; may plan and implement group activities/programs to meet special client needs, as directed; operates computer systems used in the County; organizes and enters data into various software, spreadsheets, and word processing programs; may create and develop forms, brochures, newsletters, and informational handouts; performs a variety of general office assistance assignments; teaches and demonstrates health practices to individuals and groups; helps keep exam rooms stocked.
TYPICAL PHYSICAL REQUIREMENTS
Sit and stand for extended periods; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 50 lbs.; corrected hearing and vision to normal range; verbal communication; use of medical equipment such as audiometer, blood pressure cuff, vision screener, and office equipment, including computer, telephone, calculator, copiers, and FAX.
TYPICAL WORKING CONDITIONS
Work is performed in clinic, office, community and home environments; exposure to communicable diseases and blood borne pathogens; continuous contact with other staff and the public.
DESIRABLE QUALIFICATIONS
Knowledge of:
Universal precautions against blood-borne disease.
Organization, procedures, and policies of the work unit to which assigned.
Modern office practices, procedures and equipment.
Correct English usage and spelling.
Methods and practices of financial and statistical record keeping.
Maintenance of files and information retrieval systems.
Computerized methods used by the Department for maintaining and updating records.
Cell phone usage
Ability to:
Perform a wide scope of program and administrative support work.
Prioritize workload to meet established timelines and special requests.
Read and interpret information, regulations, and guidelines regarding assigned programs and services.
Provide direct client services, as assigned.
Analyze situations accurately and determine effective courses of action.
Exercise independent judgment in accordance with established procedures and policies.
Maintain confidentiality of materials and use discretion in sensitive situations.
Work with multiple time frames and deadlines.
Work on own initiative without close supervision.
Deal tactfully and courteously with the public and other staff when explaining the functions and policies of the work area where assigned
Use a cell phone at off-site locations.
Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines.
Constantly demonstrate cooperative behavior with colleagues, supervisors, and customers/clients.
Training and Experience:
One (1) year of clerical support work experience in health, employment/training or social services program comparable to a Health Services Assistant I with Lake County.
Special Requirements:
Possession of, or ability to obtain, an appropriate valid California Driver's License.
Certain positions function primarily as interpreters, the incumbents in these positions must be bilingual.
The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a "meet and confer" process and are subject to the Memorandum of Understanding currently in effect.



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